Momentum Metropolitan: Contact Centre Agent (Fixed Term Contract-24 months)

  • Post author:
  • Post published:Jul 27, 2022
  • Post category:Jobs

Job Description

 

Requirements
  • At least a Higher National Dimploma or its equivalent in marketing, sales, customer service, business or a related field is required.
  • A degree in related field will be an advantage.
  • Must have at least 2 – 3 years’ experience in sales or customer service.
  • Working experience in a financial/ Insurance institution is an advantage.

 

Duties & Responsibilities
  • Answer inbound calls in a timely and friendly manner
  • Evaluate problems and complaints of the callers and provide proper solutions to them
  • Upsell products and services
  • Research needed information using available resources
  • Route calls to other team members whenever needed
  • Report on customer feedback
  • Manage & update customer databases
  • Boost customer loyalty by offering a exceptional client experience

Closing date: 2022/08/02

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