Fidelity Services Group: Customer Service Agent

  • Post author:
  • Post published:Jul 17, 2022
  • Post category:Jobs

Job Description


Minimum Qualifications and Experience:

  • Matric
  • At least 1 to 2 years’ experience within a contact centre, of which admin experience would be beneficial.
  • Continuous Improvement experience beneficial.
  • Proven experience as an office administrator, office assistant or relevant role would be an advantage
  • Outstanding communication and interpersonal abilities
  • Excellent organisational skills
  • Excellent knowledge of MS Office and office management software. Openscape would be an advantage.
  • Prior sales experience and sales appointment bookings would be an advantage


Main Duties and Responsibilities:

  • The sales Relocation agent contributes in driving sustainable growth by making sure we have maximum clients relocating their services with Fidelity ADT.
  • Phone “loyal” clients of Fidelity ADT and ensure a sales appointment as a Relocation is loaded for a consultant to meet them at their new premises.
  • Coordinate LSN admin activities and booking appointments to secure efficiency and compliance to company policies