Intercare Group: Receptionist

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  • Post published:Jul 7, 2022
  • Post category:Jobs

Job Description

 

DUTIES & RESPONSIBILITIES

  • Provide efficient, friendly and professional telephone services in patient care.
  • Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures.
  • Responsible for all processes related to the reception-patient journey, e.g. booking, arrival and payment of patient on the relevant system.
  • Direct all customers to the appropriate location, services and Professional.
  • Ensure patient confidentiality at all times according to POPIA.
  • Ensure that the reception area is always neat and tidy.
  • Refer all emergency cases to the nurse’s station according to protocol.
  • Assist patients with basic account queries and escalate as necessary.
  • Collect all co-payments and account balances according to Intercare policies and procedures.
  • Execute and adhere to daily cash-up and banking processes.

REQUIREMENTS

  • Minimum qualification: Grade 12.
  • Previous experience in a customer focused service environment, e.g. reception, will be advantageous.
  • Computer proficient.
  • GoodX system experience will be advantageous.
  • Intercare is an equal opportunity employer, and people with disabilities are encouraged to apply.
  • We encourage and support COVID-19 vaccinations, and job applicants can submit proof of their vaccination status.


CLOSING DATE: 17 JULY 2022

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