PwC: Service Desk Analyst

  • Post author:
  • Post published:Jul 5, 2022
  • Post category:Jobs

Job Description

 

Minimum Qualification

  • Comptia A+ / N+ / – Essential
  • MCSE / MCSA / MCP or other MS – Essential
  • Service Desk Foundation – Preferred

 

Experience

  • Min 4 years relevant experience including windows OS, MS Office and Lotus Notes support
  • Experience in call logging systems

 

Key Knowledge & Skills

  • Strong technical knowledge and analytical skills.
  • Clear, courteous telephone manner and ability to communicate with all levels of staff.
  • Excellent written and verbal communication skills.
  • Attention to detail.
  • Experience of consistent, accurate and detailed record keeping.
  • Ability to prioritise tasks with different levels of impact and urgency.
  • Self-motivated and able to work unsupervised.
  • Natural team player with desire to encourage interaction
  • Ability to work as a team or with own initiative where appropriate.
  • This position requires the ability to support customers via email, phone or chat.
  • Analysts are expected work independently, accurately troubleshoot, diagnose, and resolve customer issues or requests

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