Tsebo Group: Call Centre Operator

  • Post author:
  • Post published:Jun 28, 2022
  • Post category:Jobs

Job Description

 

Caller Response and follow-up

  • Provide log reference numbers to callers other than normal
  • Respond to callers within the defined response time
  • Provide feedback on job progress
  • Obtain caller satisfaction comments at job close

Service Provider follow-up

  • Follow-up call progress with internal and external service providers
  • Report on poor performance
  • Escalate calls which have reached 2/3 of their store time allocation

Feedback

  • Provide feedback and critical observation to the Building Services Manager on daily issues and performance

Skills and Competencies

  • Client Service orientation – Committed to client service and care of our client
  • Ability to work in a team (team orientation)
  • Judgement skills
  • Responsible
  • Approachable and presentable
  • Punctual and reliable
  • Self motivated and team orientated
  • Courteous and helpful
  • Positive disposition and personality
  • Energetic and enthusiastic
  • Team player
  • Competent and professional

Qualifications

Grade 12

2 – 3 Years experience in a help desk / call / client centre environment

Closing date: 2022/06/30

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