FirstRand: Call Centre Agent

  • Post author:
  • Post published:Jun 14, 2022
  • Post category:Jobs

Job Description

 

    • purpose

      Telephonic communication with client base to provide accurate product information in line with standards protocols.

      experience and qualifications

      • Minimum Qualification : Grade 12.
      • Experience : 2 year’s related experience.
      • Person must not be an unrehabilitated insolvent.
  • additional requirements

    • Completed NQF Level 5 or Higher
    • 6 months Fraud experience

     

    responsibilities

    • Drive significant growth and profitability in the context of cost management.
    • Manage costs / expenses within approved budget to achieve cost efficiencies.
    • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
    • Resolve all customer queries efficiently, and within agreed timelines.
    • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.

     

Closing date: 20 June 2022

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