Momentum: Contact Centre Consultant

  • Post author:
  • Post published:Jun 7, 2022
  • Post category:Jobs

Job Description

 

Requirements
  • Matric / Grade 12
  • Ability to speak and understand English, and two or more additional South African languages.
  • 2 years client service call centre experience, dealing with calls and all related admin functions
  • Understanding of long term insurance industry and In House systems

 

Duties & Responsibilities
  • Handle all incoming contact mediums and all related administration received as a result of the contacts received
  • Perform tasks to adhere to the pay for performance requirements
  • Manage and adhere to established service level agreements
  • Develop and maintain productive and collaborative working relationships with peer

 

Competencies
  • Client/ Stakeholder Commitment
  • Drive for Results
  • Collaboration
  • Impact and Influence
  • Self-Awareness and Insight

Closing date: 2022/06/10

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