TransUnion: Call Centre Agent

  • Post author:
  • Post published:May 29, 2022
  • Post category:Jobs

Job Description

 

What We’ll Bring:

What We Offer
TransUnion believes in investing in the best people. Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles and careers. Our organization supports ambitious individuals who seek career satisfaction and development.

 

What You’ll Bring:

Manage incoming calls and emails for business customers

  • Respond to emails, and review contracts and other documents
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling metrics
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep accurate records of customer interactions and process updates or dispute information on consumer files
  • Follow communication procedures, guidelines and policies

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