Tracker: Monitoring Control Centre

  • Post author:
  • Post published:May 29, 2022
  • Post category:Jobs

Job Description


Roles and Key Responsibilities
  • Effective customer liaison and query resolution
  • Excellent listener, able to analyse and interpret information
  • Accurate and timeous communication and follow through on all events & calls received.
  • All reasonable ad hoc duties requested by the line manager
  • Ensure Customer Service Standards are maintained, and problems solved in a professional manner
  • Ensure all your administrative and shift duties are accurate and complete
  • Capable of recognising the need for action, considering possible risks and taking responsibility for results
  • Capable of making decisions timeously and taking responsibility for the consequences

Minimum requirements

Skills and Qualification
  • Grade 12 or an equivalent NQF level 4 Qualification
  • 2 years’ experience in customer service delivery industry
  • Call centre experience will be an added advantage
  • Proficiency in MS Office.
  • Grade C PSIRA registration would be an advantage
  • Must be able to work shifts, have a driver’s license and own/reliable transport
Values and Behaviours
  • Open communication with honesty and integrity is essential
  • Punctual
  • We Got You. At Home. On Roads. In Life.

Closing date: 2 June 2022