Job Description
Responsibilities:
- Be available to provide support, assistance and resolution in line with the iStore trading hours
- Adherance to contact centre policy regarding telephone ready time
- Achievement of targets
- Adherence to contact centre processes and procedures
- Handle complaints, answer queries and provide support and general information
- Be fully conversant with the Core Group’s client care and client satisfaction policies and service level undertakings
Skills/Competencies:
- Matric
- Minimum IT qualification (A+)
- Call Centre qualification preferred
- IT qualification (OSX Support essentials) preferred
- 1 or more years sales or call centre experience/IT technical support centre
- Personal Attributes:
- Professional
- Friendly
- Polite
- Helpful
- Patient
- Empathetic
- Confident
- Client centric
- Good telephone etiquette
- Excellent verbal and written skill
