Core Group: Customer Service Contact Agent

  • Post author:
  • Post published:May 29, 2022
  • Post category:Jobs

Job Description

Responsibilities:

  • Be available to provide support, assistance and resolution in line with the iStore trading hours
  • Adherance to contact centre policy regarding telephone ready time
  • Achievement of targets
  • Adherence to contact centre processes and procedures
  • Handle complaints, answer queries and provide support and general information
  • Be fully conversant with the Core Group’s client care and client satisfaction policies and service level undertakings

 

Skills/Competencies:

  • Matric
  • Minimum IT qualification (A+)
  • Call Centre qualification preferred
  • IT qualification (OSX Support essentials) preferred
  • 1 or more years sales or call centre experience/IT technical support centre
  • Personal Attributes:
    • Professional
    • Friendly
    • Polite
    • Helpful
    • Patient
    • Empathetic
    • Confident
    • Client centric
    • Good telephone etiquette
    • Excellent verbal and written skill

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