Job Description
Minimum Qualifications and Experience:
- Sales and/ or Marketing tertiary qualification.
- 2+ years relevant experience.
- Must demonstrate exceptional communication skills along with excellent customer service skills.
- Must be able to perform a variety of duties, often changing from one task to another of a different nature, without loss of efficiency or composure.
- Must be computer literate.
Minimum Job Requirements:
- Drive the optimum functioning of hospital operations, identify and monitor gaps and risks and implement corrective action from a marketing perspective.
- Achieves the department and organization’s customer centric outcomes by interacting with patients/families/customers and by utilizing feedback to improve and reinforce satisfaction.
- Triages issues to relevant departments to ensure better service to patients.
- Utilizes performance measurement tools to improve patient and stakeholder experience.
- Assesses patient, family or visitors’ questions and concerns and develops a plan to address needs
Closing date: 03 June 2022
