TransUnion: Call Centre Agent

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  • Post published:May 19, 2022
  • Post category:Jobs

Job Description

TransUnion: Call Centre Agent

What You’ll Bring:

What We’ll Bring: TransUnion believes in investing in the best people. Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles and careers. Our organization supports ambitious individuals who seek career satisfaction and development.

What You’ll Bring:

• Provide accurate, valid and complete information by using the right methods/tools.

• Meet personal/customer service team targets and call handling metrics.

• Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Update accurate records of customer interactions, and process updates or dispute information on commercial files

• Follow communication procedures, guidelines and policies

• Proven customer support experience or experience as a client service representative. Experience in a contact-centre environment is considered an asset, but is not mandatory

• Track record of over-achieving quotas

 

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