Job Description
QUALIFICATION & EXPERIENCE:
- Matric or relevant qualification
- Customer Service experience in a Call Centre environment would be advantageous
- Computer literacy essential (MS Word, Excel, Outlook, Listener)
Duties and Responsibilities:
1. Quality of Service
- Offer solutions to client issues and concerns via all contact channels and all media e.g. trouble shooting with technical queries
2. Productivity of Service
- Log in to ADT systems on time and for full shift duration
- Maintain schedule adherence
- Aim for first time contact resolution
Closing date: 27 May 2022
