Fidelity Services Group: Call Centre Agent

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  • Post published:May 17, 2022
  • Post category:Jobs

Job Description

 

QUALIFICATION & EXPERIENCE:

  • Matric or relevant qualification
  • Customer Service experience in a Call Centre environment would be advantageous
  • Computer literacy essential (MS Word, Excel, Outlook, Listener)

Duties and Responsibilities:

1. Quality of Service

  • Offer solutions to client issues and concerns via all contact channels and all media e.g. trouble shooting with technical queries

2. Productivity of Service

  • Log in to ADT systems on time and for full shift duration
  • Maintain schedule adherence
  • Aim for first time contact resolution

Closing date: 27 May 2022

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