Momentum: Customer Services Agent

  • Post author:
  • Post published:May 12, 2022
  • Post category:Jobs

Job Description

Momentum: Customer Services Agent

Requirements
  • 2 – 3 years’ experience in a call center or client service environment with proven knowledge of customer service principles and practices
  • Exposure to the Medical Aid industry (preferred)
  • Formal qualifications Matric or equivalent. (essential)
  • Formal qualifications or Business-related qualifications.
  • On-the-job training/qualifications Product training, Specific licensing, or registration.
  • Good communication skills (verbal and written)
  • Service orientation.
  • Problem-solving and Detail-oriented.
  • Prioritization.
  • Teamwork and collaboration.
  • Adaptability.
  • Display initiative.
  • Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa, etc.) (preferred) MS Office Suite (Word, Excel) Business Area-specific products and procedures (preferred)

 

Duties & Responsibilities

INTERNAL PROCESS

  • Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
  • Take ownership of complaints and ensure they are resolved timeously and effectively.
  • Provide clients with the relevant information and documentation as required in line with policy guidelines.

Closing date: 18 May 2022

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