Job Description
Momentum: Customer Services Agent
Requirements
- 2 – 3 years’ experience in a call center or client service environment with proven knowledge of customer service principles and practices
- Exposure to the Medical Aid industry (preferred)
- Formal qualifications Matric or equivalent. (essential)
- Formal qualifications or Business-related qualifications.
- On-the-job training/qualifications Product training, Specific licensing, or registration.
- Good communication skills (verbal and written)
- Service orientation.
- Problem-solving and Detail-oriented.
- Prioritization.
- Teamwork and collaboration.
- Adaptability.
- Display initiative.
- Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa, etc.) (preferred) MS Office Suite (Word, Excel) Business Area-specific products and procedures (preferred)
Duties & Responsibilities
INTERNAL PROCESS
- Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
- Take ownership of complaints and ensure they are resolved timeously and effectively.
- Provide clients with the relevant information and documentation as required in line with policy guidelines.
Closing date: 18 May 2022
