Nedbank: Collections Call Agent

  • Post author:
  • Post published:May 11, 2022
  • Post category:Jobs

Job Description

Nedbank: Collections Call Agent

People Specification
Essential Qualifications – NQF Level
  • Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Certificate: Credit Management
Essential Certifications
Preferred Certifications
Type of Exposure
  • Sharing information in different ways to increase internal stakeholders understanding
  • Communicating internally
  • Managing costs against a budget
  • Knowledge of account restructuring
  • Capturing data
  • Checking accuracy of reports and records
  • Managing and monitoring internal customer expectations
  • Reconciliation statements
  • Managing customer expectations
  • Working in a fast passed environment
Minimum Experience Level
2 years experience in credit collections
Technical / Professional Knowledge
  • Banking knowledge
  • Business terms and definitions
  • Data analysis
  • Governance, Risk and Controls
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Negotiation skills
  • Product Knowledge
  • Relevant Nedbank Human Resources policies and practices
  • Administrative procedures and systems