Guardrisk: Client Care Agent

  • Post author:
  • Post published:May 11, 2022
  • Post category:Jobs

Job Description

Guardrisk: Client Care Agent

Requirements
  • Matric
  • At a minimum, a certificate in customer servicing training or call centre skills AND administration skills
  • Computer literate – basic computer skills knowledge and experience, specifically in MS Office
  • Minimum 1-year inbound call centre experience
  • Minimum 1-year administration experience
  • Previous gap cover or medical scheme servicing or administration experience would be advantageous

 

Duties & Responsibilities
  • Receiving of incoming calls into the Admed call centre during office hours, in a professional and friendly manner;
  • Telephonic membership, premium and claims query handling through accessing the Admed administration system;
  • Managing of difficult and/or irate callers in a courteous, polite and calm manner;
  • Where a query cannot be handled from the call centre, routing telephonic queries to the relevant back office team members and ensuring that the queries are dealt with in a timely manner;
  • Where necessary, taking and distributing of messages to relevant team members in a timely manner;

Closing date: 17 May 2022

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