Job Description
Guardrisk: Client Care Agent
Requirements
- Matric
- At a minimum, a certificate in customer servicing training or call centre skills AND administration skills
- Computer literate – basic computer skills knowledge and experience, specifically in MS Office
- Minimum 1-year inbound call centre experience
- Minimum 1-year administration experience
- Previous gap cover or medical scheme servicing or administration experience would be advantageous
Duties & Responsibilities
- Receiving of incoming calls into the Admed call centre during office hours, in a professional and friendly manner;
- Telephonic membership, premium and claims query handling through accessing the Admed administration system;
- Managing of difficult and/or irate callers in a courteous, polite and calm manner;
- Where a query cannot be handled from the call centre, routing telephonic queries to the relevant back office team members and ensuring that the queries are dealt with in a timely manner;
- Where necessary, taking and distributing of messages to relevant team members in a timely manner;
Closing date: 17 May 2022
