Job Description

DHL: Operations Controller

• Manage the operation
• Meet and exceed operational service levels and manage the cost of labour
• Drive and develop team culture
• Delivery of Key Performance Indicators
• Compliance with statutory and Company Policies and Procedures
• HR Issues – Managing Industrial Relations
• Change Management
• Quality Control – both DHL and Client requirements, with specific focus on Enzyme handling
• Budget Management
• Compliance to Standard Operating Procedures, with focus on Enzyme handling
• Active participation in stock counts i.e. Planning, Preparation and Physical counting of stock
• Team Building and Morale Management
• Delivery of safe, secure, clean and fair work environment for Team Members with focus on Enzyme handling
• Maximize accuracy, productivity, space utilization and advise on continuous improvement
• Translate, analyze and deliver customer needs through effective operations, buying into Customer driven improvement programmes
• Ensure daily and weekly workload planning and volume forecasting routines are accomplished, without downtime
• Effective Leadership and Management of the operational and administrative teams
• Maintain appropriate information / reporting systems to monitor the operational performance on an on going basis

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