Momentum: Motor Non-Driveable Claims Advisor

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  • Post published:May 9, 2022
  • Post category:Jobs

Job Description

Momentum: Motor Non-Driveable Claims Advisor

Our advisors within the Personal Lines Claims Department are committed to providing Momentum Insure clients and brokers with awesome service and to making their experience with Momentum Insure enjoyable, easy and convenient. A Motor Non-Driveable Claims adviser captures, validates and finalises non-driveable vehicle accident claims and stolen or hi-jacked vehicle claims.

  • Matric or qualification equivalent to matric
  • Previous claims experience within a short-term insurance environment
  • Previous call centre experience with an above-average performance track record
Duties & Responsibilities
  • Capture/Register claims on the company systems
  • Handle administration and follow-ups concerning claims
  • Liaise with clients, service providers & assessors
  • Handle and resolve queries from clients/service providers
  • Validate claims within turnaround time
  • Handling and resolving queries and problems from clients and service providers
  • Payment of claims and invoices from service providers within specific turnaround times
  • Conduct all the above to the required performance and quality standards that are in place
  • Excellent administration and organisational skills
  • Excellent interpersonal and communication skills (verbal and written) Computer literate is essential Self-disciplined and self-motivated
  • Problem solving/initiative
  • Negotiating
  • Stress tolerance

Closing date: 14 May 2022