Job Description
MiWay: Call Miner Analyst
What will make you successful in this role?
- Grade 12 / Standard 10 / Matric / NQF 4
- Regulatory Exam
- STI FAIS credits
- Class of Business
- Covid Vaccination Certificate
- Proven track record with a minimum of 5 years’ experience in a Client Services environment within a Direct Short-Term Insurance company
- CallMiner/Speech Analytics experience is a must
- 3+ years of relevant QA technical experience.
- Create clear, concise detail oriented test plans/cases.
Competencies
- Willingness to acquire knowledge on new technologies to solve quality problems.
- Excellent problem solving and analytical skills.
- Able to work independently, self-directed and solutions-oriented.
- Sound organizational and planning skills with a solid attention to detail.
- Effective communication skills and excellent interpersonal skills.
- Experiences in Quality Management Software and Processes
