MiWay: Call Miner Analyst

  • Post author:
  • Post published:May 9, 2022
  • Post category:Jobs

Job Description

MiWay: Call Miner Analyst

What will make you successful in this role?

  • Grade 12 / Standard 10 / Matric / NQF 4
  • Regulatory Exam
  • STI FAIS credits
  • Class of Business
  • Covid Vaccination Certificate
  • Proven track record with a minimum of 5 years’ experience in a Client Services environment within a Direct Short-Term Insurance company
  • CallMiner/Speech Analytics experience is a must
  • 3+ years of relevant QA technical experience.
  • Create clear, concise detail oriented test plans/cases.

Competencies

  • Willingness to acquire knowledge on new technologies to solve quality problems.
  • Excellent problem solving and analytical skills.
  • Able to work independently, self-directed and solutions-oriented.
  • Sound organizational and planning skills with a solid attention to detail.
  • Effective communication skills and excellent interpersonal skills.
  • Experiences in Quality Management Software and Processes

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