Job Description
Telesure Careers: Customer Service Consultant
Call Centre,Client Services Industries Funeral Service Specification
Customer Management (External and Internal)
Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.
Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.
Requirements
General Education
Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous);;Class of Business (Advantageous) Customer Service certificate/or related qualification (Advantageous)
Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous);;Class of Business (Advantageous) Customer Service certificate/or related qualification (Advantageous)
General Experience
2 or more years customer service experience (Essential); 1 year call centre experience in Financial services industry (Advantageous
Closing date: 13 May 2022
