Job Description
PPS Group: Contact Centre Consultant
Ideal experience:
a. Call centre and back-office processing experience
b. Previous Outbound Sales, Retention or Collections Call Centre experience an advan
c. Must be fully bilingual in English (both written and verbal) and another South African language
Ideal Knowledge
a. Knowledge of Financial institutions (advantageous)
b. FAIS and FICA (advantageous)
Ideal qualifications:
1. Grade 12 (Matric)
2. FAIS RE5 completed
3. Call centre qualification
Computer Literacy
- Proficient in MS Office (Word, Excel, and Outlook) and online telephony operation
Competencies and ideal personality attributes:
- Sales driven
- Self-Control
- Customer centric
- Reliable and Independent
- Ability to handle pressurised environment
