Momentum: Junior Claims Consultant

  • Post author:
  • Post published:May 1, 2022
  • Post category:Jobs

Job Description

Momentum: Junior Claims Consultant

Deliver professional service to clients through various servicing channels (inbound calls, emails, walk-in interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.

Requirements:
  • 2 – 3 years’ experience in a call centre or client service environment with proven knowledge of customer service principles and practices
  • Exposure to the insurance industry (preferred),
  • Formal qualifications Matric or equivalent,
  • Formal qualifications Business related qualification,
  • On-the-job training / qualifications Product training,
  • Specific licensing or registration,
  • Verbal and written communication
  • Service orientation
  • Problem-solving
  • Detail-oriented
  • Prioritisation
  • Teamwork and collaboration
  • Adaptability
  • Display initiative,
  • Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa etc.) (preferred)
  • MS Office Suite (Word, Excel) Business Area-specific products and procedures (preferred)

Closing date: 06 May 2022

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