Job Description
Momentum: Junior Claims Consultant
Deliver professional service to clients through various servicing channels (inbound calls, emails, walk-in interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.
Requirements:
- 2 – 3 years’ experience in a call centre or client service environment with proven knowledge of customer service principles and practices
- Exposure to the insurance industry (preferred),
- Formal qualifications Matric or equivalent,
- Formal qualifications Business related qualification,
- On-the-job training / qualifications Product training,
- Specific licensing or registration,
- Verbal and written communication
- Service orientation
- Problem-solving
- Detail-oriented
- Prioritisation
- Teamwork and collaboration
- Adaptability
- Display initiative,
- Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa etc.) (preferred)
- MS Office Suite (Word, Excel) Business Area-specific products and procedures (preferred)
Closing date: 06 May 2022
