Job Description
FirstRand: Call Centre Agent
purpose
To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.
Experience and qualifications
- Minimum Qualification – Grade 12
- Preferred Qualification – Relevant Diploma
- Experience – 1-3 years Call Centre Agent Experience
- Person must not be an unrehabilitated insolvent
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Additional requirements
• Completed NQF 5 in business related studies
• 12 Months working experience, preferably in Telecommunication It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidates credit record is acceptableClosing date: 21 April 2022
