Syntech: Tele Sales

Job Description

Syntech: Tele Sales

  • Processing a high volume of product orders
  • Processing invoices for all sales transactions
  • Checking prices and quotes are up to date
  • Supporting the sales force with general operations to help reach the team’s objectives
  • Taking phone calls from customers
  • Communicating internally important feedback from customers
  • Processing POD & Invoice log sheets for all customers
  • Dealing with and responding to high volumes of emails

Requirements:

  • Trustworthy and dependable
  • Punctual and willing to do what is necessary to meet deadlines
  • Ability to take initiative and manage own time effectively
  • Strong written and verbal communication skills
  • Excellent problem-solving skills – Finding solutions for customers queries
  • Well organised and ability to prioritise effectively
  • Not afraid to ask questions or escalate challenges where necessary
  • IT Industry experience is essential
  • Confidence to engage with customers telephonically
  • Commitment to attain a high level of technical product knowledge in order to build credibility with the customer base
  • Maintaining and observing a high degree of professionalism, ensuring confidentiality at all times
  • Display prompt and effective organisation, planning and decision-making skills
  • Professional and enthusiastic attitude to work

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