AVBOB: Quality Controller

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  • Post published:Mar 21, 2022
  • Post category:Jobs

Job Description

AVBOB: Quality Controller

KEY RESPONSIBILITIES:
Train, Monitor and Coach Personnel

  • Train telemarketers on the basic rules for Direct Marketers before they commence work.
  • Explain quality assurance process to them in detail
  • Identify areas of improvement or concern and make recommendations
  • To ensure that telemarketers are compliant at all times by following the sales script.
  • Offer them assistance with their sales pitch if needed
  • To identify sales pitch problems, lack of product knowledge, non-compliance, lack of soft skills during these calls Identify areas of repeated misconduct and non-compliance
  • Forward feedback to Manager for action to be taken or to identify training needs.
  • Evaluate outcome of each call
Requirements

MINIMUM QUALIFICATIONS:

  • Grade 12
  • Fit and Proper Accreditation as per FAIS requirements
  • FAIS recognized qualification, RE 5 an advantage
  • Category B Sales requirement / qualifications an advantage

KNOWLEDGE AND EXPERIENCE:

  • 4 year experience in call centre, sales environment
  • Knowledge in Long-term insurance

TECHNICAL AND BEHAVIOURAL COMPETENCIES:

  • Effective communication
  • Interpersonal
  • Problems solving
  • Planning and organising
  • Analytical
  • Decision making
  • Attention to detail
  • Working under pressure
  • Numerical skills
  • Deadline driven
Job Closing Date: 28/03/2022