Job Description

KEY RESPONSIBILITIES:
Train, Monitor and Coach Personnel

• Train telemarketers on the basic rules for Direct Marketers before they commence work.
• Explain quality assurance process to them in detail
• Identify areas of improvement or concern and make recommendations
• To ensure that telemarketers are compliant at all times by following the sales script.
• Offer them assistance with their sales pitch if needed
• To identify sales pitch problems, lack of product knowledge, non-compliance, lack of soft skills during these calls Identify areas of repeated misconduct and non-compliance
• Forward feedback to Manager for action to be taken or to identify training needs.
• Evaluate outcome of each call

MINIMUM QUALIFICATIONS:

• Grade 12
• Fit and Proper Accreditation as per FAIS requirements
• FAIS recognized qualification, RE 5 an advantage
• Category B Sales requirement / qualifications an advantage

KNOWLEDGE AND EXPERIENCE:

• 4 year experience in call centre, sales environment
• Knowledge in Long-term insurance

TECHNICAL AND BEHAVIOURAL COMPETENCIES:

• Effective communication
• Interpersonal
• Problems solving
• Planning and organising
• Analytical
• Decision making
• Attention to detail
• Working under pressure
• Numerical skills
• Deadline driven

Job Closing Date: 28/03/2022