AVIS: Call Centre Agent

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  • Post published:Mar 15, 2022
  • Post category:Jobs
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Job Description 

AVIS: Call Centre Agent

Key Performance Areas:

  • Customer and sales management
  • Administration and control
  • Order Management
  • Ensure any discrepancies are followed up with rep or customer prior to order capture
  • Ensure minimum order value/quantity is adhered to
  • Ensure all customer/order queries, are appropriately resolved and communicated
  • Ensure all orders are correctly routed and that all special requests for delivery or collection are actioned as per Depot procedure
  • Forward credit held orders listing to Accounts Receivable department prior to the delivery run and advise buyer when an account is on hold
  • Establish and maintain contacts within depots to ensure service requirements are met

Experience Required:

  • 2 years call centre experience inbound and outbound essential
  • FMCG industry experience advantageous
  • Computer literate – MS Office
  • Knowledge of SAP

Qualifications:

  • Completed Grade 12 (Matric) essential
  • Call Centre certification

Competencies:

  • Remain composed and resilient
  • Deliver customer service
  • Communicate clearly
  • Govern and follow rules
  • Flexible and open to change

Closing date: 20 March 2022

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