Bosch Group: Sales & Customer Service Consultant
Duties include but are not limited to;
- Timely and accurate order and quotation processing in SAP;
- Providing customers with information related to price and availability, order status, products etc.;
- Processing customer returns in SAP;
- Customer claims/feedback management;
- Managing open orders by extracting and analyzing SAP reports;
- Monitoring order statuses and keeping customers informed on order execution status on a daily basis;
- Providing prompt and courteous responses to customer queries;
- Raising requests for creating and updating customer master data;
- Internally communicating with other departments to ensure that customers’ needs and claims are being supported;
- Active participation in continuous improvement processes and CIP activities.
Experience Required ;
- At least 2 years experience in a similar sales & customer service related role;
- Computer literate in MS Office packages (particularly Excel and Word);
- SAP Experience;
- Excellent written and oral communication skills in English;
- Exposure in a financial background would be advantageous.
- Attention to detail and result orientation;
- Analytical thinking;
- Ability to solve problems;
- Multitasking ability.
- Completed Matric
- Degree in Logistics or related field