Bosch Group: Sales & Customer Service Consultant

  • Post author:
  • Post published:Mar 8, 2022
  • Post category:Jobs

Job Description

Bosch Group: Sales & Customer Service Consultant

Duties include but are not limited to;

  • Timely and accurate order and quotation processing in SAP;
  • Providing customers with information related to price and availability, order status, products etc.;
  • Processing customer returns in SAP;
  • Customer claims/feedback management;
  • Managing open orders by extracting and analyzing SAP reports;
  • Monitoring order statuses and keeping customers informed on order execution status on a daily basis;
  • Providing prompt and courteous responses to customer queries;
  • Raising requests for creating and updating customer master data;
  • Internally communicating with other departments to ensure that customers’ needs and claims are being supported;
  • Active participation in continuous improvement processes and CIP activities.

Experience Required ;

  • At least 2 years experience in a similar sales & customer service related role;
  • Computer literate in MS Office packages (particularly Excel and Word);
  • SAP Experience;
  • Excellent written and oral communication skills in English;
  • Exposure in a financial background would be advantageous.

Personal Characteristics;

  • Attention to detail and result orientation;
  • Analytical thinking;
  • Ability to solve problems;
  • Team-player;
  • Multitasking ability.

Qualifications

  • Completed Matric
  • Degree in Logistics or related field

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