Job Description
Varsity College: Call Centre Operator
Duties and Responsibilities:
Fulfilling Telesales Function
- Fulfilling the telesales function by making initial telephonic contact with students.
- Scheduling interviews with the students in line with set targets.
- Explaining the purpose of the interview and the process.
- Acquires and capturing student’s details for the database.
- Asks career specific questions to establish course of interest and explaining details.
- Managing call hit/booking/and interview arrival rates for optimal results.
- Responds to prospect/ student requires and concerns.
- Completes confirmation calls/ reschedule interviews.
- Completes CRM (Customer Relations Management) records to track activity.
Fulfilling Telesales Function
- Assist the Head: Student Recruitment (Full Time) with any related admin/ marketing tasks.
- Assisting the Admission Centre Co-ordinator with capturing of registration documents during peak periods.
- Capturing of database.
Competencies required:
- High level of accuracy required in both typing and data capturing
- Well spoken over the telephone
- Excellent organisational and administration skills
Minimum Qualification required:
- Matric essential, relevant tertiary qualification is recommended however not essential.
Minimum Work Experience required:
- Minimum of 1-2 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.
Closing date: 11 March 2022
