Varsity College: Call Centre Operator

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  • Post published:Mar 7, 2022
  • Post category:Jobs

Job Description

Varsity College: Call Centre Operator

Duties and Responsibilities:

Fulfilling Telesales Function

  • Fulfilling the telesales function by making initial telephonic contact with students.
  • Scheduling interviews with the students in line with set targets.
  • Explaining the purpose of the interview and the process.
  • Acquires and capturing student’s details for the database.
  • Asks career specific questions to establish course of interest and explaining details.
  • Managing call hit/booking/and interview arrival rates for optimal results.
  • Responds to prospect/ student requires and concerns.
  • Completes confirmation calls/ reschedule interviews.
  • Completes CRM (Customer Relations Management) records to track activity.

Fulfilling Telesales Function

  • Assist the Head: Student Recruitment (Full Time) with any related admin/ marketing tasks.
  • Assisting the Admission Centre Co-ordinator with capturing of registration documents during peak periods.
  • Capturing of database.

Competencies required:

  • High level of accuracy required in both typing and data capturing
  • Well spoken over the telephone
  • Excellent organisational and administration skills

Minimum Qualification required:

  • Matric essential, relevant tertiary qualification is recommended however not essential.

Minimum Work Experience required:

  • Minimum of 1-2 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.

Closing date: 11 March 2022

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