Job Description
Intercare Group: Receptionist
Intercare Woodhill Medical and Dental Centre situated in Moreleta Park, Pretoria seeks to recruit for a Receptionist. The focus of this position is to provide professional customer service by facilitating the patient administration process.
CRITICAL OUTPUTS
- Provide efficient and professional telephone services.
- Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures.
- Direct all customers to the appropriate location, services and appropriate professional.
- Ensure patient confidentiality at all times.
- Ensure that the reception area is always neat and tidy.
- To refer all emergency cases to the nurse’s station according to protocol.
- Assist patients with basic account queries and escalate as necessary.
- Collect co-payments and account balances according to Intercare policies and procedures.
REQUIREMENTS
- Grade 12
- Administrative experience.
- Previous experience in a customer focused service environment will be advantageous.
- Computer proficiency (MS Office).
CLOSING DATE: 27 FEBRUARY 2022
