Telesure: Customer Service Consultant
Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customized responses (internal and external)
Work Scheduling and Operational Compliance
Organize own work schedule each day in line with changing priorities. Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Create, organize and maintain files containing the correspondence relating to policies and matters.
Matric / Grade 12/ SAQA Accredited Equivalent (essential) Regulatory exam 5 (advantageous) Class of Business