Job Description
Discovery: Service Consultant
We are looking for a Service Consultant who is client centric with a passion for customer service and who embrace our core purpose and values through every interaction. The role entails engaging and dealing with clients, brokers and financial advisers to provide a world class client experience, focused on client satisfaction and client retention.
Additional attributes
- Ability to handle pressure and tight deadlines
- Good communication skills
- The ability to work positively with people in a team environment
- The ability to display respect for the views and contributions of others
- The ability to deliver results and exceed customer expectations
- Adaptive to change
- Gathers comprehensive information to support decision making
- Be able to prioritise work, under pressure and manage deadlines
- Service orientated and client centric
- Results driven
Education and Experience:
Education
- Matric
- Related BComm Degree/ National Diploma is advantageous
Experience
- A minimum of 2 years call centre experience within an ‘Inbound’ environment
- A minimum of 1 years’ experience within the Financial Services industry or Investment Platform environment
- Specific working experience within a Linked Investment Service Provider (LISP) would be advantageous
- Computer literacy: Proficient in MS Office (essential)
- Basic mathematical skills
- Broker knowledge and understanding and exposure to dealing with Brokers is advantageous
