Discovery: Service Consultant

  • Post author:
  • Post published:Feb 7, 2022
  • Post category:Jobs

Job Description

Discovery: Service Consultant

We are looking for a Service Consultant who is client centric with a passion for customer service and who embrace our core purpose and values through every interaction. The role entails engaging and dealing with clients, brokers and financial advisers to provide a world class client experience, focused on client satisfaction and client retention.
Additional attributes
  • Ability to handle pressure and tight deadlines
  • Good communication skills
  • The ability to work positively with people in a team environment
  • The ability to display respect for the views and contributions of others
  • The ability to deliver results and exceed customer expectations
  • Adaptive to change
  • Gathers comprehensive information to support decision making
  • Be able to prioritise work, under pressure and manage deadlines
  • Service orientated and client centric
  • Results driven
Education and Experience:
Education
  • Matric
  • Related BComm Degree/ National Diploma is advantageous
Experience
  • A minimum of 2 years call centre experience within an ‘Inbound’ environment
  • A minimum of 1 years’ experience within the Financial Services industry or Investment Platform environment
  • Specific working experience within a Linked Investment Service Provider (LISP) would be advantageous
  • Computer literacy: Proficient in MS Office (essential)
  • Basic mathematical skills
  • Broker knowledge and understanding and exposure to dealing with Brokers is advantageous

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