FirstRand: Customer Experience Champion
To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
experience and qualifications
- Minimum Qualification – Grade 12
- Preferred Qualification – Relevant NQF 5 as prescribed by the Financial Services Board Regulatory Exam qualification will be an advantage
- Experience – 1 to 3 years experience in a retail environment.
Closing date: 16 January 2022