Fidelity Services Group: Contact Centre Sales

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  • Post published:Jan 14, 2022
  • Post category:Jobs

Job Description

Fidelity Services Group: Contact Centre Sales

Minimum qualifications and experience:

  • Grade 12
  • Knowledge of customer service principles and practices
  • Telephonic sales support
  • Knowledge of administrative procedures
  • Knowledge of the security industry
  • Bilingual

Main duties & Responsibilities:

  • Receive and process moving cancellations
  • If new owner details are obtained to allocate/create Pro-Mo lead and follow the update
  • Qualify and call on all new leads
  • Attempt to book appointments with both reloc/recon customers
  • Schedule appointments in sales consultant’s diaries
  • Follow up on all unclosed leads
  • Handle calls or inquiries from customers who wish to cancel their service when moving to new properties
  • Keep internal and external customers informed at all times of what the status of their relocating process
  • Keep accurate records of discussions or correspondence with customers
  • Communicate and coordinate with internal departments and or branches
  • Record cancellations and appointments on customers, sales consultants diaries and listener
  • Ensure that where reconnections are not possible system removals are booked
  • Analyse statistics or other data as required by management

Behavioural Competencies:

  • Customer-focused
  • Driven for results
  • Ability to achieve set goals
  • Excellent communication
  • Manage conflict and problem-solving skills
  • Interpersonal skills

Closing date: 18 January 2022

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