Fidelity Services Group: Contact Centre

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  • Post published:Jan 10, 2022
  • Post category:Jobs

Job Description

Fidelity Services Group: Contact Centre

QUALIFICATION & EXPERIENCE:

  • Grade 12 or equivalent
  • Knowledge of customer service principles and practices
  • Telephonic Sales Support
  • Knowledge of administrative procedures
  • Knowledge of security industry beneficial
  • Fully bilingual

Key Performance Areas:
1. Processing of moving cancellations

  • Receive and process moving cancellations

2. Booking of appointments

  • Qualify and call on all “new leads”
  • Attempt to book appointments with both RELOC/RECON Customers.
  • Schedule appointments in Sales Consultants dairies
  • Follow up on all unclosed leads

Closing date: 17 January 2022

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