Altron: Team Leader (BPO Contact Centre)

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  • Post published:Jan 6, 2022
  • Post category:Jobs

Job Description

Altron: Team Leader

The position of the Team Leader is to lead an inbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service from the agents and to ensure that it gets delivered in conjunction with iSON Xperiences customer goals and objectives. A strong focus upon the delivery and achievement of staff satisfaction and customer satisfaction targets are essential.

NOWLEDGE AND SKILLS:

  • Proficiency in MS Office
  • Good interpersonal & conflict resolution skills
  • Good team leadership and people management skills

Skills and Experience

  • Grade 12 / Matric essential
  • Diploma/Degree Advantageous
  • Previous Team leader experience within a Contact Centre environment
  • BPO Experience Essential
  • Telecommunication experience highly advantageous
  • Good performance management experience

Closing date: 17 February 2022

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