GfK: IT Support Analyst

  • Post author:
  • Post published:Jan 2, 2022
  • Post category:Jobs

Job Description

GfK: IT Support Analyst

Required skills

  • Proactive and clear communication
  • Customer focused and driven to provide a consistent high level of support
  • Relate well to people at all levels of the organization
  • Speak in terms that a customer can understand and view things from the customer’s perspective
  • Active listening, includes being alert and showing interest in what the customer has to say
  • Share relevant information with others. Aware of different sources of information, know where to go for what
  • Pursues tasks with energy, drive, and a need to finish, even in the face of resistance or setbacks
  • Able to work independently with some individual responsibility
  • Guides others within own area of expertise
  • Identifies and improves activities within own role and takes ownership
  • Knowledge of PC and laptop hardware
  • Experience supporting Windows OS, Office 365
  • Microsoft SCCM experience
  • Understanding of Active Directory and Group Policy management
  • A good understanding of network concepts
  • General knowledge of IT system and network protocols and processes
  • Understand the differences between LAN and WAN
  • Knowledge of ITIL processes

Desirable skills

  • Knowledge of Apple OS X and iOS
  • Experience working in a global support environment

Typical Education and Work Experience required

  • At least 2 years experience working in an IT Support role.
  • High school diploma or equivalent