Tracker: Customer Service

  • Post author:
  • Post published:Nov 29, 2021
  • Post category:Jobs

Tracker requires the services of Call Centre Agents in their Product Support department based in Johannesburg. This position requires candidates who are focused; customer service orientated; well-spoken and “willing to go the extra mile”.

Job description

Key Roles and Responsibilities:

  • Provide telephonic service to both existing and prospective clients.
  • Liaise with internal / external clients, branches as well as consultants
  • Capture, maintain and update database held by the company.
  • Compilation of administrative reports.
  • Monitor system performance
  • Post Installation testing / support of all Tracker products
  • General office administration
  • Provide daily reports and feedback to the Supervisors, internal and external customers
  • Ensure that all deadlines/targets are met
  • Involvement in all Tracker unit related investigations
  • Handle internal and external complaints
  • Distribution of Skytrax SR’s
  • Management of Key Account clients
  • Any other related tasks or duties assigned by the Supervisor / Line Manager

Minimum requirements

Qualifications, Experience and Qualities required:
  • Matric and at least 1 years call centre experience.
  • Experience in a technical and, IT or Product Support experience will be advantageous.
  • Excellent computer skills: MS Office, MS Outlook as well as MS Internet Explorer.
  • Understanding of telematics & telecommunications, specifically GSM & satellite communication
  • Excellent Communication (verbal and written) skills
  • Ability to take ownership of tasks and queries
  • Excellent knowledge on Tracker CRM, TMS, CDS, Skytrax Web and Skytrax Sales Support.
Medical Aid & Provident Fund
Closing date: 01 December 2021