You are currently viewing Assupol: Team Leader Service Desk

Assupol: Team Leader Service Desk

  • Post author:
  • Post published:Nov 24, 2021
  • Post category:Jobs
Introduction
To lead the service desk team, administrate incidents, provide first line IT support via service desk and to liaise with users with regard to incidents and problems.
Job Functions
Information Technology
Specification
1.Provide first line support to users

  • Lead the Service Desk Team
  • Ensure that calls are addressed in a timeous manner
  • Work closely with the Technical Support team
  • Good communication skills
  • Provide input to management reports
  • Register incidents
  • Provide first line support to user (TCF)
  • Escalate incident to second line support
  • Monitor the status and progress towards resolution of all open incidents
  • Keep affected users informed about the progress (TCF)
  • Escalate the process to management level if not attended to within the set timeframe (TCF)
  • Confirms and closes resolution of incidents
  • Conduct quality control checks on service provider (TCF)
  • Send out general communication notices to the company
Requirements
FORMAL EDUCATION

  • Matric
  • Diploma in IT (Advantage)

TECHNICAL/LEGAL CERTIFICATION

  • Call Centre/Customer Service Certificate
  • A +
  • N+ (Advantage)

EXPERIENCE

  • 2 Years’ experience in customer service
  • 1 Years’ experience in an IT environment
Job Closing Date
07/12/2021