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Nedbank: Call Agent

  • Post author:
  • Post published:Nov 22, 2021
  • Post category:Jobs
Minimum Requirements
  • Successfully completed Matric / Grade 12 / National Senior Certificate a must
  • Previous Call Centre experience would be an advantage
  • Clear ITC and Criminal Record a must
  • Basic computer knowledge
  • Good Command of English, written and spoken
  • Basic Numerical Ability
Working Hours
  • You must be prepared to work an eight-hour shift a day, as well as weekends and public holidays (if needed).
Type of Exposure
  • Working with a group and individually to identify alternative solutions to a problem
  • Checking accuracy of reports and rec
  • Building and maintaining effective relationships with diverse internal and external stakeholders
  • Sharing information in different ways to increase internal stakeholders understanding
  • Managing customer expectations
  • Comparing two or more sets of information
  • Interacting with diverse people
  • Interacting with external clients
  • Working in a fast-paced and changing environment
  • Working in a team
Technical / Professional Knowledge
  • Administrative procedures and systems
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Business writing skills
  • Banking knowledge
  • Banking procedures
  • Cluster Specific Operational Knowledge
  • Business principles
  • Business terms and definitions
  • Governance, Risk and Controls

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