You are currently viewing Clicks Group Limited: Contact Centre Consultant

Clicks Group Limited: Contact Centre Consultant

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  • Post published:Nov 22, 2021
  • Post category:Jobs

Job Purpose:

  • To deliver a professional, effective and efficient customer service to clients on both incoming and outgoing calls, focusing on increasing company sales and maximizing revenue.

Job Purpose:

  • Receive and promptly answer incoming customer calls.·
  • Capture customers’ order accurately and timeously on to the UPD on line.·
  • Develop customer relationships in order to maximise revenue/purchases from the customers and meet individual and departmental sales targets.·
  • Make outbound calls timeously in order to meet cut-off times and work towards achievement of sales targets and build customer relationships.·
  • Comply with Good Wholesale and Distribution practice;
  • Adhere to UPD SOP’s during the process of answering the customers’ calls.·
  • Record, rectify and report errors to the Manager at the end of each cut-off.·
  • Comply with and meet operational cost containment targets and stipulated cut-off time and deadlines

Minimum requirements

Experience and Education:
  • Matric or NQF Level 4·
  • Minimum 1 year in a Customer Service related environment·
  • Pharmaceutical distribution experience
Job related knowledge and skills:
  • Knowledge of Microsoft Word, outlook and Excel.
  • Excellent communications skills and telephone etiquette.·
  • Good knowledge of contact centre procedures.
Competencies required:
  • Adhering to Principles and Values·
  • Presenting and Communicating Information·
  • Delivering Results and Meeting Customer Expectations·
  • Coping with Pressures and Setbacks·
  • Working with People

Closing date: 27 November 2021