Job Purpose
To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
Minimum Requirements
- Successfully completed Matric / Grade 12 / National Senior Certificate a must
- Previous Call Centre experience would be an advantage
- Clear ITC and Criminal Record a must
- Basic computer knowledge
- Good Command of English, written and spoken
- Basic Numerical Ability
Working Hours
- You must be prepared to work an eight-hour shift a day, as well as weekends and public holidays (if needed).
Type of Exposure
- Working with a group and individually to identify alternative solutions to a problem
- Checking accuracy of reports and rec
- Building and maintaining effective relationships with diverse internal and external stakeholders
- Sharing information in different ways to increase internal stakeholders understanding
- Managing customer expectations
- Comparing two or more sets of information
- Interacting with diverse people
- Interacting with external clients
- Working in a fast-paced and changing environment
- Working in a team
Technical / Professional Knowledge
- Administrative procedures and systems
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
