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DSV: Freight Forwarder

  • Post author:
  • Post published:Nov 16, 2021
  • Post category:Jobs

Minimum requirements

Grade 12

Intermediate computer literacy level in CargoWise 1, MS Excel, Outlook and word

  • At least 5 years’ experience in air and ocean freight
  • Comprehensive knowledge of the logistics industry
  • In-depth knowledge of Incoterms and customs requirements
  • Client communication skills
  • Knowledge in container / shipment planning and coordinating
  • Person must be organized and be able to manage a desk
  • Admin skills required to do reports and analysis
  • Self-Motivated and deadline driven
  • Able to work under pressure when required
  • Team player with positive attitude

Job related requirements

  • General understanding of the industry and related job requirements for freight forwarding.
  • Ability to manage clients, meet with them, discuss challenges on shipments and handle any client correspondence both telephonically, on email and in person.
  • Liaising and pro-actively communicating with clients throughout the process.
  • Ability to escalate where required to the relevant parties, and maintaining a good working relationship with all various teams and departments.
  • Pro-actively communicating and resolving queries or delays for clients
  • Managing clients KPIs / performance on a monthly basis and productivity of own desk
  • Making special arrangements / involving the right level of individual to support on critical shipments.
  • Support in after hour monitoring and tracking and tracing with carriers, arranging specials on weekends or facilitating communication and feedback on weekends.
  • Resolving client and routine queries professionally and timorously
  • Managing costs effectively and carefully.
  • Supporting on invoicing for imports, and guiding invoicing controllers and managing rates etc.
  • Involvement with Implementation of new accounts that fall under your specifications area of work
  • Tracking shipments from collection to collection and arrival.
  • Overtime when applicable
  • Manage Negative WIPS/ open accruals / open negative accruals.
  • Excellent administrative skills
  • Admin work will be applicable
  • Able to work without constant supervision