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Selpal: IT Technician

  • Post author:
  • Post published:Nov 9, 2021
  • Post category:Jobs

Job Description

Job Purpose

Selpal is seeking a highly organised individual to assume the role of IT Technician. The successful candidate will be solutions focused and responsible to provide daily IT support.

Minimum Requirements

  • Grade 12 with Mathematics
  • Degree/Diploma in Computer Science, Engineering or relevant field
  • 2+ years’ experience in Desktop Support
  • Certification as IT Technician will be advantageous (e.g.: MS Certified IT Professional)
  • Working knowledge of PABX Systems, Printers AD, DHCP, DNS, TCP/IP, Office 365, Server 2012 and above, Hardware & Software
  • Demonstrated experience in mobile OS (e.g.: Windows OS 7,8,10; Android, and IOS)
  • Good knowledge of internet security and data privacy principles

Key Attributes

  • Strong interpersonal and communication skills
  • Customer centric
  • Solutions driven
  • Loyalty and strong commitment
  • Highly structured and organized
  • Persistence
  • Creative and analytical problem solving
  • Integrity and honesty
  • Self-driven and motivated
  • Time and priority management
  • Agile

Duties & Responsibilities

  • Daily first line support on all end-user related hardware and software systems,
  • Install, configure, and maintain all IT related equipment/software/functions on a routine basis and according to desired specifications,
  • Updating computer and mobile operating systems and other important software as needed,
  • Develop and maintain local networks in ways that optimize systems performance,
  • Ensure security and privacy of network and computer systems,
  • Provide orientation and guidance to users on how to operate new software and computer equipment,
  • Organize and schedule upgrades and maintenance without deterring others from completing their work,
  • Proactive monitoring of the ticketing system, updating tickets and closing tickets within SLA,
  • Control and record all IT and related assets in IT assets register. All IT assets must always be accounted for,
  • Mobile Device support, troubleshooting and configurations,
  • Liaise with external suppliers / service providers as required.

Closing date: 30 November 2021

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