DSV: IT Supporter, Intergration System

  • Post author:
  • Post published:Nov 8, 2021
  • Post category:Jobs

Job-related Requirements

  • Minimum 2 years of experience in a similar API\EDI Support environment
  • Good practical knowledge of Sterling Integrator
  • Basic EDI mapping experience with Positional, Idocs, XML, X12 and EDIFACT on the IBM B2Bi Sterling Integrator mapper
  • General and good understanding of EDI system role in organization

• Strong analytical and problem-solving skills• Good communication skills in English – both spoken and written

  • Ability to observe and provide constructive feedback
  • IT role awareness and technical documentation needs in global organization
  • Ability to work under pressure and multitasking
  • Good Unix shell command understanding
  • A very good basic network communication protocols understanding (FTP, sFTP, FTPs, HTTP, HTTPs, other)
  • Practical knowledge about using SQL’s for data analyses
  • Understanding ITIL principles in organization and Foundation certification would be benefit
  • Good interpersonal and communication skills
  • Able to work across teams and departments
  • Proactive, service oriented and helpfulness
  • Teamwork in an international environment
  • Service minded, like to help other

DUTIES & RESPONSIBILITIES

  • Perform 2nd level support on applications placed within the EDI area
  • Responsible for the support performance and follow-up in line with the SLA
  • Conduct or attend on internal trainings
  • Planning and controlling of the own tasks assigned on ITSM tool
  • Propose solution to optimize the efficiency of processes and teamwork
  • Ensure support availability during agreed support hours
  • Ensure knowledge sharing and documentation within the team
  • Ensure proactive communication to line-of-business on incidents, requests and changes
  • Supporting other team members whenever needed
  • Participating in ad-hoc Integration Projects allocated by Management and completing them within agreed timeframes
  • Understand the IT organization and the EDI Support team role in Global IT dept.
  • Work in multicultural and worldwide environment in Follow the Sun schema

APPLY ONLINE HERE