Fidelity Services Group: Sales Support Officer

  • Post author:
  • Post published:Oct 29, 2021
  • Post category:Jobs

The above position is vacant at Fidelity Cash Solutions-Midrand, reporting to the Key Accounts Manager

The overall purpose of this position is to assist the Sales Team in all administrative functions relating to all direct clients. The ideal candidate is an individual with experience of dealing with corporate customers ideally in the Cash Industry

Ideal candidate loves working with customers, should have strong administration skills with a ‘can do’ attitude.

Minimum Requirements:

  • Matric / Grade 12 / National Senior Certificate
  • Additional education is advantageous
  • Computer literate and technologically adept
    • MS Office (Word, Excel, Powerpoint etc)
    • Fidelity systems (Transtrack, iCash, Big Green, ISA, etc) is advantageous
  • Good interpersonal skills
  • Good verbal and written skills
  • Ability to operate as part of a team and go the extra mile when necessary
  • Cash industry experience is advantageous
  • Ability to work under pressure and meet targets and deadlines
  • Sales / Sales Administration experience is advantageous

Key Performance Areas: (not totally inclusive)

  • Detailed understanding of the Cash Solution product and service offerings
  • Support to FCS Sales team and Gauteng CAM’s related to the administration requirements
  • Validation and/or completion of some/all administration related to the deals

Core Competencies:

  • Demonstrates integrity by modelling Fidelity’s values and ethical standards
  • Strong administrative skills
  • Focuses on impact and result for the client and responds positively to feedback
  • Consistently approaches work with energy and a positive, constructive attitude
  • Builds strong relationships with clients and external actors
  • Remains calm, in control and good humoured even under pressure
  • Demonstrates openness to change and ability to manage complexities
  • Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
  • Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level


  • Attention to detail is essential
  • Analytical
  • Communication
  • Critical thinking
  • Diplomacy
  • Ability to multi-task and prioritize work schedules
  • Judgement and decision making
  • Service orientation

Closing date: 12 November 2021