Volvo Group: Parts Salesman

  • Post author:
  • Post published:Oct 28, 2021
  • Post category:Jobs

The Main Purpose of the job is to provide a professional parts sales service to both internal and external customers.

Reporting: This position will report to the Branch Manager.

Job Objectives:

Client liaison – Build good relationship between Company and Customer.

  • Ensure zero customer complaints.
  • Receive sales order from client.
  • Timeous processing of parts sales.
  • Preparation of quotes and invoices.
  • Quotes, customer orders & invoices are correctly filed at all times.
  • Ordering urgent orders from central warehouse.
  • Invoice register up to date at all times.
  • Distributing backorder parts to relevant customer.
  • Parts catalogue up to date at all times.
  • Monitoring delivery and collection of parts to customers.
  • Monitoring picking of customer invoices.
  • Follow up on V.O.R orders from customers and give feedback.
  • Filing of quotes, customer orders and invoices.
  • Control of invoice register.
  • Assisting with stock take procedures.
  • Overtime and Standby.
  • Updating and maintenance on all Parts Catalogues.
  • Achieve Sales Targets/ KPIs.
  • Assisting in all parts operations where requested.
  • Create and maintain Customer Base.
  • Daily follow-up on customers.

Obtaining of new customers.

Compliance to ISO 9001 and Safety.

  • All process in your area of responsibility are following ISO standard.
  • Ensure the safety process are followed.
  • Ensure the Safety Act and Regulation is adhered to.
  • Provide assistance to Warehouse Supervisor/Controller when required.


The Parts Salesman is responsible for maintaining processes within the Parts Department:

  • To meet the set business goals within the Department.
  • Ensure optimal customer satisfaction.
  • To manage his actions and business dealings according to the Volvo Way.
  • To utilise available systems to achieve optimal business performance.
  • To raise awareness of the Volvo brand and promote the brand image.
  • The job holder can expect adequate resources, objectives, professional guidance and support.
  • Volvo provide guidelines in terms of the Volvo Culture and Leadership the Volvo Way.

Qualifications & Experience:

  • Matric.
  • Computer Literacy.
  • Good technical background would be an advantage.
  • Previous experience in a Parts Retail environment.

Key Competencies:

  • Good customer service skills.
  • People orientated.
  • Neat, confident, self- motivated and honest.
  • Good administration and organizational skills.
  • Attention to detail.
  • Deadline driven.
  • Work well under pressure.

Closing date: 10 November 2021