WNS South Africa: Customer Service Agent

  • Post author:
  • Post published:Oct 21, 2021
  • Post category:Jobs

Job Description

  • Identify and understand customer needs to consistently provide a high quality service.
  • Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
  • Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
  • Provide accurate information on products and services to clients to ensure consistency across the organization.
  • Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
  • Operate customer related information systems to maintain and secure records.
  • Contribute to the success of the team and the business by achieving personal targets.
  • Adhere to the company and department standards, policies and procedures.


  • Grade 12 / Matric
  • Minimum of 6 months call center experience in a service environment
  • UK call center experience advantageous

Required Skills:

  • Computer literacy
  • Proficient in MS Word, Email and good typing speed
  • Neutral accent with excellent verbal and written English communication skills


  • Customer service orientation
  • Results driven
  • Quality focus
  • Ability to work under pressure
  • Ability to adapt to constant changes
  • Ability to work in teams
  • Empathetic