Sanlam: Helpdesk Administrator

  • Post author:
  • Post published:Oct 18, 2021
  • Post category:Jobs

What will you do?

Assisting Helpdesk and Application Support Teams

  • User Access on all Business Solutions Applications
  • User Access is to be created as per audit requirements, within SLA and communicated appropriately to users.

Administration

  • Assign JIRA logs (ticketing system logs) evenly to the Application Support Team
  • Ensure integrity of JIRA logs before assigning onwards
  • Monitor JIRA logs to ensure that completed logs get closed timeously.
  • Create and maintain Helpdesk documentation accurately.
  • Communication with Business
  • Distribution of Access Reports

What will make you successful in this role?

  • Matric
  • General computer literacy
  • Microsoft Office (Word & Excel) experience
  • ITIL Foundation (preferable)
  • Helpdesk experience

Qualification and Experience

Degree or Diploma with 2 to 3 years related experience.

Knowledge and Skills

Client Delivery
Reporting and Administration
Technologies
Business Requirements Definition
Problem Tracking Tool