What will you do?
Assisting Helpdesk and Application Support Teams
- User Access on all Business Solutions Applications
- User Access is to be created as per audit requirements, within SLA and communicated appropriately to users.
- Assign JIRA logs (ticketing system logs) evenly to the Application Support Team
- Ensure integrity of JIRA logs before assigning onwards
- Monitor JIRA logs to ensure that completed logs get closed timeously.
- Create and maintain Helpdesk documentation accurately.
- Communication with Business
- Distribution of Access Reports
What will make you successful in this role?
- General computer literacy
- Microsoft Office (Word & Excel) experience
- ITIL Foundation (preferable)
- Helpdesk experience
Qualification and Experience
Degree or Diploma with 2 to 3 years related experience.
Knowledge and Skills
Reporting and Administration
Business Requirements Definition
Problem Tracking Tool