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Vodafone: Agent Customer Acquisition

  • Post author:
  • Post published:Oct 13, 2021
  • Post category:Jobs

Role Purpose

To process applications for credit vetting, activations and transfer of ownership; as escalated through the relevant customer acquisition workflow and queue management systems.

Your responsibilities will include:

To perform detailed, accurate and relevant assessment of all credit vetting requests escalated for manual assessment; in according with company policy and guidelines
Process manual customer credit applications with the intention of improving the company’s overall market share whilst maintaining an acceptable level of bad debt
To perform effective confirmation, verification and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system
To accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system
To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom’s billing system
To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems

The ideal candidate for this role will have:

A minimum of 2 years relevant experience
1 year in a call centre environment (Credit Vetting) – essential
Previous Credit Vetting experience – essential
Grade 12 essential
Credit related Diploma desired
Credit vetting process and decision-making knowledge
Customer verification, validation and confirmation
Customer creation and subscriber activations process
Transfer of ownership processes
Microsoft Office Applications
Data Capturing
Call Centre Knowledge
Knowledge of and experience in the use of Vodacom’s billing system – desirable

Closing date for Applications: 18 October 2021