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Lancet laboratories: Intern Admin Clerk

Job Summary:
Administers the receiving, capturing and distribution of all samples to ensure correct information is obtained and recorded and to facilitate the speedy processing of samples in terms of service objectives.

Minimum Criteria Required:
Grade 12
Bsc Degree Advantageous

Experience:
0-1 Yrs Relevant Working Experience

Relevant Job Knowledge:
Computer literate
Laboratory information systems
Organisational policy procedures

Key Performance Areas:

  • Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites.
  • Processes sample registration (“logging”) and queries according to set standard operating procedures.
  • Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time.
  • Performs hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures.
  • Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
  • Responsible to track progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures.
  • Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.
  • Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.

Competencies:
Ability to cope with nervous / distressed patients
Ability to work in a pressured environment
Ability to work as part of a team
Adherence to company dress code
Administrative skills
Attention To Detail
Communication
Confidentiality / Sensitivity
Customer Orientation
Empathy
Flexibility
Interpersonal skills
Patience
Telephone etiquette
Business numeracy

Closing date: 14 October 2021

APPLY ONLINE HERE